We hope you are satisfied with the products you purchase from MacPherson Arts & Crafts.  Should you need to return any products due to it not meeting our 100% Satisfaction Guarantee:

Please do not return goods without authorization.  Contact our HELP DESK  to request an authorization to return a product.  We will then supply you with instructions.
Authorized returns must be received within 7 – 14 days of notifying us, in a clean, unused condition and in it’s original packaging.  Once we inspect the product and we confirm the defect or significant difference, we will make the necessary arrangement with you with regards to your credit.
Should you have buyer’s remorse, items can be returned at a restocking fee of 25% of the original product price.  Shipping fees will NOT be refundable and return shipping will be for your account and not covered by us.  Any import fees and taxes back to us, will also be for your account.  Follow Step 1. and 2. above with regards to a return.

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